FAQs What you need to know

What conditions do mobile physiotherapists treat?

We treat all conditions that can be treated in a physiotherapy clinic and more!! We bring the clinic to you.

Everything from acute pain, surgery rehabilitation, injuries from car accidents or work, helping with mobility for older clients or disability that prevents clients from being able to leave their own homes. We have it all covered.

We bring all the equipment that we may need for your treatment. We also use what equipment you have available in your home or office to help you with your exercises and rehabilitation.

Do I need a referral?

You can make a booking without a doctor’s referral if you are a private patient or self-managed NDIS client. However, if you are claiming entitlements from a third party such a Workers Compensation, Third Party CTP then you will need all relevant paperwork such as insurance details, claim number, certificate of capacity and other relevant documentation.

If you are a Plan-managed NDIS client then we will just need your plan manager details.

Just contact us and we will talk you through what is need.

Medicare and Department of Veteran Affairs do require a referral from your doctor.

How long will I need to wait for an appointment?

We will always offer you the next available appointment, which is likely to be in 24-48 hours depending on your location and the type of service you require.

How long will the appointment be?

Appointment times varying depending on what your needs are and the treatment that is best for you. Your initial consultation will be up to 1 hour and generally each consultation thereafter will be about 30-45 minutes.

How much does it cost?

Our prices may vary depending on the service type and the treatment you need.

Just call our team and we can talk through what the cost for your treatment is most likely to be. We can also discuss if you may be able to claim part of the cost of your treatments through your private health fund or Medicare.

How can I pay?

We accept direct bank deposit or cash payment. Payment is expected at the time of consultation.

Can I claim from my health fund?

Yes you can if you have extras cover for physiotherapy. We will give you a receipt on payment with all the relevant details so that you can submit your claim to your health fund.

All health funds are different so you may like to call your fund to check that your policy covers physiotherapy and how much your fund will pay for each treatment.

Can I claim through Medicare?

Physiotherapy may be claimable from the Chronic Disease Management Program through Medicare. If you are suffering from a chronic condition or have complex care needs you may be eligible for up to 5 physiotherapy treatments per year. You will need to see your doctor to get a referral.

Do you see people with a My Aged Care package?

Yes, we do see clients under My Aged Care who have their packages managed by a Provider. Just call us and we can organise a Service Agreement with your plan manager and we will then bill them directly under your My Aged Care Package.

Do you accept Work Cover, Third Party CTP, Department of Veteran Affairs and Medicare claims?

Yes, we accept all types of claims. If you are claiming any entitlements from a third party such then you will need all relevant paperwork such as a referral, insurance details, claim number, certificate of capacity and other relevant documentation.

Just contact us and we will talk you through what is need.

What do I do if I need to cancel an appointment?

We require 24 hours’ notice or a cancellation fee will be charged.

Our physiotherapists set aside individualised time for your appointment, which can be difficult to fill if you cancel with less than 24 hours’ notice.

What do I need for my first appointment?

We just need you and any relevant information from you doctor or other healthcare professional that might help us understand your problem. If you have had any tests or reports eg. X-ray, CT scan, MRI then please have them available.

If you are an NDIS participant, a copy of your NDIS Plan Goals is helpful so that we can see how physiotherapy can best help you achieve your goals.

What will happen at my first appointment?

Your physiotherapist will listen to your story and complete a thorough assessment of your pain or injury or problem. They will give you a diagnosis and your session will include hands-on treatment, advice and exercises for you to continue with until your next appointment.

Your physiotherapist will also agree a management plan with you, including proposed treatment, length of recovery and number of sessions.

What will happen at ongoing appointments?

Your physiotherapist will reassess you and see how you have responded to treatment. They will continue to work with you to progress towards achieving your goals. If needed, they will work with your family, carer’s or healthcare team to overcome challenges in your rehabilitation journey.

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