FAQs What you need to know

What conditions do mobile physiotherapists treat?

We treat all conditions that can be treated in a physiotherapy clinic and more!! We bring the clinic to you.

Everything from acute pain, surgery rehabilitation, injuries from car accidents or work, helping with mobility for older clients or disability that prevents clients from being able to leave their own homes. We have it all covered.

We bring all the equipment that we may need for your treatment. We also use what equipment you have available in your home or office to help you with your exercises and rehabilitation.

What areas do you visit?

We mainly provide home physiotherapy services to the St George and Sutherland Shire areas of South Sydney.

Our mobile physiotherapists visit the following suburbs in St George:

Allawah, Arncliffe, Banksia, Bardwell Park, Bardwell Valley, Bexley, Bexley North, Beverley Park, Beverly Hills, Blakehurst, Brighton-Le-Sands, Carlton, Carss Park, Connells Point, Dolls Point, Hurstville, Hurstville Grove, Kingsgrove, Kogarah, Kogarah Bay, Kyeemagh, Kyle Bay, Lugarno, Monterey, Mortdale, Narwee, Oatley, Peakhurst, Penshurst, Ramsgate, Ramsgate Beach, Riverwood, Rockdale, Sandringham, Sans Souci, South Hurstville, Turrella, Wolli Creek.

Our mobile physiotherapists visit the following suburbs in the Sutherland Shire:

Bonnet Bay, Burraneer, Caringbah, Caringbah South, Como, Cronulla, Dolans Bay, Engadine, Grays Point, Gymea, Gymea Bay, Heathcote, Jannali, Kangaroo Point, Kareela, Kirrawee, Kurnell, Lilli Pilli, Loftus, Menai, Miranda, Oyster Bay, Port Hacking, Sandy Point, Sutherland, Sylvania, Sylvania Waters, Taren Point, Waterfall, Woolooware, Woronora, Woronora Heights, Yarrawarrah, Yowie Bay.

Do I need a referral for home physiotherapy?

No, you do not need a referral for physiotherapy if you are a private patient or a self- or plan-managed NDIS client. Please just call us to make a booking. However, if you are claiming entitlements from a third party such a Workers Compensation, Third Party CTP then you will need all relevant paperwork such as insurance details, claim number, certificate of capacity and other relevant documentation.

If you are a Plan-managed NDIS client then we will just need your plan manager details.

Just contact us and we will talk you through what is needed.

Appointments for Medicare and Department of Veteran Affairs do require a referral from your doctor. We can process the claim for the rebate directly for you.

How long will I need to wait for a home visit appointment?

We will always offer you the next available appointment, which is likely to be in 24-48 hours depending on your location and the type of service you require.

How long will the appointment be?

Appointment times varying depending on what your needs are and the treatment that is best for you. Your initial consultation will be up to 1 hour and generally, each consultation thereafter will be at least 30 minutes. The duration of appointments is determined by the individual needs of the client and we will recommend and discuss the duration of ongoing appointments with you.

How much does home physiotherapy cost?

Our prices may vary depending on the service type and the treatment you need.

Just call our team and we can talk through what the cost of your home physiotherapy treatment is most likely to be. We can also discuss if you may be able to claim part of the cost of your treatments through your private health fund or Medicare.

How can I pay for my physiotherapy session?

We accept direct bank deposit or cash payment. Payment is expected at the time of consultation or by payment on the issue of an invoice.

Can I claim home physiotherapy from my health fund?

Yes you can claim for home physiotherapy if you have extras cover for physiotherapy. We will give you a receipt on payment with all the relevant details so that you can submit your claim to your health fund.

All health funds are different so you may like to call your fund to check that your policy covers physiotherapy and how much your fund will pay for each treatment.

Can I claim home physiotherapy through Medicare?

Physiotherapy may be claimable from the Chronic Disease Management Program through Medicare. If you are suffering from a chronic condition or have complex care needs you may be eligible for a Medicare rebate on up to 5 physiotherapy treatments per year. You will need to see your doctor to get a specific Medicare referral.

Do you see people with a My Aged Care package?

Yes, we do see clients with a My Aged Care Package who have their packages managed by a Provider. Just call us and we can organise a Service Agreement with your package provider and we will then bill them directly for your physiotherapy sessions. There is no out of pocket expense for you to pay.

Do you accept referrals for Work Cover, Third Party CTP, Department of Veteran Affairs and Medicare clients?

Yes, we accept all types of claims. If you are claiming any entitlements from a third party then you will need all relevant paperwork such as a doctor referral, insurance details, claim number, certificate of capacity and other relevant documentation.

Just contact us and we will talk you through what is needed.

What do I do if I need to cancel an appointment?

Call our friendly team to discuss canceling your appointment. We require at least 24 hours’ notice to cancel your appointment or a cancellation fee may be charged.

Our physiotherapists set aside individualised time for your appointment, which can be difficult to fill if you cancel with less than 24 hours’ notice.

What do I need for my first appointment?

We just need you and any relevant information from you doctor or other healthcare professional that might help us understand your problem. If you have had any tests or reports eg. X-ray, CT scan, MRI then please have them available.

If you are an NDIS participant, a copy of your NDIS Plan Goals is helpful so that we can see how physiotherapy can best help you achieve your goals.

What will happen at my first appointment?

Your physiotherapist will listen to your story and complete a thorough assessment of your pain or injury or problem. They will give you a diagnosis and your session will include hands-on treatment, advice and exercises for you to continue with until your next appointment.

Your physiotherapist will also agree a management plan with you, including proposed treatment, length of recovery and number of sessions.

What will happen at ongoing appointments?

Your physiotherapist will reassess you and see how you have responded to treatment. They will continue to work with you to progress towards achieving your goals. If needed, they will work with your family, carer’s or healthcare team to overcome challenges in your rehabilitation journey.

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